CoPilot AI

Customer Success Manager

CoPilot AI

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $35,000 per year

About the role

  • Champion Retention: Secure the renewal
  • Proactive health checks
  • Solve problems: Turn at-risk accounts into happy, long-term partners
  • Drive experimentation: Guide the strategy of campaign tests
  • Help users interpret campaign data to optimize outcomes
  • Achieve expansion goals: Monthly target for growing your book of business
  • Educate on safety: Teach best practices for safe, sustainable automation
  • Facilitate adoption: Migrate users to our new AI Agent platform

Requirements

  • 1–3 years in a B2B customer-facing role (SaaS preferred)
  • Communication: C1/C2 English proficiency
  • Tech Savvy: You have used a CRM (HubSpot/Salesforce) and support tools (Intercom/Zendesk)
  • Comfortable with revenue goals
  • Nearshore: You are based in LatAm or Eastern Europe and can align your schedule with EST or PST business hours.
Benefits
  • Stable Base Salary: We pay a competitive monthly USD retainer (approx. 70% of your On-Target Earnings)
  • Retention Bonus: Earn significantly for keeping your portfolio churn low (<7%)
  • Expansion Bonus: Earn on every dollar of expansion revenue you generate
  • Accelerator: Exceed your monthly goal and your commission multiplier increases to 1.5x (Uncapped)
  • Career Growth: You will become one of the first experts in Agentic AI Sales , a skill set that will define the next decade of tech.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2BSaaSCRMcampaign data analysisrevenue goalsautomation best practices
Soft Skills
communicationproblem-solvingstrategic thinkinguser educationcustomer retention