Resilience Support Specialist
Control Risks
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
JuniorMid-Level
About the role
- Control Risks is seeking a dynamic and detail-oriented Resilience Support Specialist to join our embedded consulting team supporting a leading Fortune 50 technology client.
- This role is ideal for a proactive professional based on the East Coast who thrives in fast-paced environments and is ready to collaborate across global time zones.
- You’ll play a key role in strengthening operational resilience by supporting disaster recovery exercises, managing critical tasks, and ensuring seamless communication with client leadership.
- Work closely with the client’s resilience team to support disaster recovery exercises within the client’s data center environment.
- Take notes during major trainings and synthesize the information to be passed along to client leadership.
- Provide exceptional support to the resilience by managing tasks efficiently and prioritizing work schedules as needed.
- Communicate clearly and professionally, both in person and on camera, demonstrating excellent verbal and written skills.
- Utilize current technology tools and software to complete assignments and facilitate team collaboration.
- Maintain timely and accurate delivery of assignments, with a clear understanding of timeline deliverables.
- Demonstrate familiarity with ticketing applications to manage and resolve support requests.
- Apply knowledge of Excel and other Microsoft application products to support reporting and analysis functions.
- Leverage a data center background and audit skills, if available, as an added advantage in handling specialized tasks.
Requirements
- 2-5 years of experience in security, GSOCs, Disaster Recovery, or Business Continuity environments.
- Energetic and enthusiastic approach to work
- Flexible availability for global working hours
- Creative thinker with strong organizational skills
- Proficient in using current technology tools and MS application products, including
- Excellent communication skills, both verbal and written
- Ability to speak clearly and confidently in person and on camera
- Strong task orientation with a commitment to timely delivery
- Familiarity with ticketing applications
- Data center experience and audit capabilities are a plus
- Located on the East Coast of the US
- Ability to prioritize workload and adapt to changing schedules
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
- As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
disaster recoverybusiness continuitydata centeraudit skillsExcelMicrosoft applicationsticketing applications
Soft skills
detail-orientedproactivestrong organizational skillsexcellent communication skillscreative thinkertask orientationflexible availability