Business Operations Associate
Control Risks
full-time
Posted on:
Location Type: Hybrid
Location: Bogotá • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide first level of client task management, processing client orders and recording them in internal system. Escalate unclear orders to relevant stakeholders
- Support the delivery management team with general day-to-day operational tasks and address potential issues when they arise
- Clean up one drive Research Library folders and compare to Final Report library to Global Delivery tracker weekly
- Download GAN documents and save into tasking folder with every order
- Update Client specific trackers and match to Global Delivery tracker daily
- Provide internal and external reports on database usage
- Manage and execute subcontractor purchasing process, verifying data input to ensure accuracy of purchase orders and corresponding supplier invoices
- Review and support initiatives for the purchasing ordering and expenses process
- Timesheet reporting
- Support the creation of training materials and internal reference documents where required
- Maintain up to date client records and service tracking
- Provide client usage reports as required
Requirements
- Excellent face-to-face communication skills
- Fluency in written and spoken English
- Strong track-record of problem solving, including in a multi-stakeholder environment.
- Experience in Microsoft Office – especially Excel
- Experience in SharePoint and Microsoft Teams
- Attention to detail
- Excellent time management and prioritisation
- Confident to raise concerns and discuss solutions
- Customer service and/or customer complaints experience
- Experience communicating remotely across jurisdictions via video call.
- Education or work experience in compliance or business intelligence sector
- Prior experience of using internal enterprise systems
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
- The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client task managementdata input verificationtimesheet reportingpurchasing processorder processingdatabase usage reportingtraining material creationservice tracking
Soft skills
face-to-face communicationproblem solvingattention to detailtime managementprioritisationcustomer serviceconfident communication