Customer Support – PWD

Control iD

Customer support position at Control iD, requiring a university education and offering a collaborative work environment. The role involves assisting clients through various communication channels.

Posted 5/5/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle customer inquiries via phone, e-mail and chat
Provide technical support to resolve issues and answer questions
Log and track support requests
Maintain up-to-date records of customer interactions
Participate in team meetings to share experiences and suggest improvements

Requirements

What you’ll need

University education
IT Analysis and Systems Development
Computer Engineering
Computer Science

Benefits

Comp & perks

Meal or food allowance (VR or VA): R$ 32.00 per working day — Sodexo card, no payroll deduction
Health plan: Amil — co-pay applies if used
Life insurance
Total Pass
Profit-sharing (PLR)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicetechnical supportcommunicationproblem-solvingteam collaborationrecord keepinginquiry handlingsuggestion making

Certifications

University education