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Technical Writer – Process & System Documentation
Contour SoftwareTechnical Writer developing clear documentation for ERP systems at Contour Software. Focused on creating practical guides explaining system functions and workflows.
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Develop step-by-step process guides that explain how to execute operational workflows within the system
- Document configuration-dependent behavior (e.g., rate structures, billing parameters, GL mappings, permissions)
- Capture cross-module workflows (e.g., meter read → billing → financial posting → reporting)
- Explain the business purpose behind system steps, not just the mechanics
- Document edge cases, common failure modes, and troubleshooting checkpoints
- Collaborate with R&D, Professional Services, and Level 3 Support to validate technical accuracy
- Create documentation that accounts for both core functionality and customer-specific customizations
- Standardize documentation structure and terminology across departments
- Revise and maintain documentation in alignment with product releases
Requirements
What you’ll need- Experience documenting ERP, CIS, financial, or enterprise software systems
- Ability to understand relational database concepts and system configuration structures
- Familiarity with billing workflows, financial postings (GL/AP/AR), and transactional systems
- Ability to read and interpret technical discussions, SQL queries, and configuration settings
- Exceptional written communication skills (non-negotiable)
- Clear, structured, professional English suitable for American municipal end users
- Experience creating structured documentation (process guides, SOPs, configuration guides, reference materials)
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
documenting ERP systemsdocumenting CIS systemsdocumenting financial softwaredocumenting enterprise softwarerelational database conceptsbilling workflowsfinancial postingsSQL queriesconfiguration settingsstructured documentation
Soft Skills
written communicationcollaborationattention to detailproblem-solvingtechnical accuracystandardizationcustomer-specific customizationprocess documentationclear communicationprofessional English