FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Analyst – Junior
Construtora TendaAnalista do Cliente at Construtora Tenda addressing client experiences. Engaging with clients and managing post-sales interactions in a hybrid work environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer satisfaction metricsKPI monitoringevent planningaction plan developmentcontrol systems implementationmarketing campaign coordinationdata analysiscommunication strategy development
Soft Skills
agilityempathycustomer serviceteam coordinationproblem-solvinginterpersonal communicationorganizational skills
Tools & Technologies
WhatsAppemail marketing toolsin-app notificationsCRM systems
Certifications & Qualifications
Bachelor's degree in MarketingBachelor's degree in AdvertisingBachelor's degree in Communications
Industry Keywords
real estate sectorpost-sales managementcustomer relationship managementvendor management
About the role
Key responsibilities & impact- Assist customers through multiple channels (phone, WhatsApp, in-person);
- Resolve questions, requests, and complaints with agility and empathy;
- Monitor customer satisfaction metrics and propose improvements to the customer experience;
- Support the management of the Post-Sales Center (service volumes, key actions, training, and team follow-up);
- Coordinate marketing email blasts and in-app push notifications for relationship journeys and marketing campaigns;
- Monitor daily results and KPIs for initiatives and area metrics;
- Develop event/action briefings and approve scope in line with the proposed communication strategy;
- Organize virtual and in-person events that are part of the customer relationship journey;
- Serve as the point of contact with vendors and internal departments;
- Manage customer materials and promotional gifts;
- Conduct home handover inspections with customers;
- Perform detailed analyses of requests to develop action plans and targeted strategies for company feedback and continuous improvement of the area;
- Implement control and monitoring systems to ensure the effectiveness of strategies and identify opportunities for continuous improvement;
- Coordinate with teams involved in delivering projects to the end customer.
Requirements
What you’ll need- Bachelor's degree in Marketing, Advertising, Communications, or related fields;
- Previous experience in the real estate sector is a plus;
- Availability to travel.
Benefits
Comp & perks- Meal card and grocery/food voucher (via iFood Benefícios);
- Transportation allowance — transit card or fuel allowance (via iFood Benefícios);
- AleaPrev;
- Health plan — the principal member does not pay a monthly fee; only co-payment per use;
- Dental plan — optional;
- Life insurance;
- Wellhub (wellness platform);
- Dr. Alper — free consultations with specialists across multiple fields;
- Pregnancy program and extended maternity leave;
- Pharmacy discounts.
- Hybrid work model — 2 days per week remote;
- Flexible working hours;
- Birthday day off;
- Alo Viva Bem — exclusive employee support channel.
- Educational platform;
- Childcare assistance for mothers;
- Extended paternity leave.
- Discount on Tenda apartments;
- Discount on Alea homes;
- Discount on Cinemark tickets;
- Christmas voucher.