Level 1 Helpdesk Technician

Consort Group

Technicien Helpdesk N1 responsable de la supervision 24/7 des infrastructures informatiques. Rejoignez Consort Group pour soutenir leurs services et clients.

Posted 8/3/2026full-timeCastres • 🇫🇷 FranceMid-LevelSenior💰 €22,000 - €23,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring infrastructures, analyzing alerts, and executing operational tasks while providing first-line user support. Proficient in documenting actions in ITSM tools and handling Level 1 incidents with effective resolution procedures.

Highest-signal resume keywords

Monitoring Tools: Centreon, Zabbix, NagiosOperating Systems: Windows, LinuxNetworking Knowledge: TCP/IP, DNS, DHCP, VPNIncident Management: ITSM ToolsUser Support: Level 1 Incident Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure MonitoringIncident ClassificationScheduled Task ExecutionAlert AnalysisOperational Task Performance

Soft Skills

Problem-SolvingCommunication

Tools & Technologies

ServiceNowGLPIEasyVista

Industry Keywords

Helpdesk ExperienceMonitoring Environments

Tech Stack

Tools & technologies

DNSITSMLinuxServiceNowTCP/IP

About the role

Key responsibilities & impact

Monitor infrastructures in real time (servers, networks, applications, databases, backups...)
Analyze alerts from monitoring tools
Identify anomalies, classify incidents and initiate appropriate actions
Execute scheduled tasks: batch jobs, retries, integrity checks
Perform routine operational tasks
Document actions performed in ITSM tools (ServiceNow, GLPI, EasyVista...)
Provide first-line user support
Handle Level 1 incidents, perform initial diagnostics and apply resolution procedures

Requirements

What you’ll need

Experience in similar environments (helpdesk or monitoring)
Junior candidates accepted
Systems: Windows, Linux
Networking: basic knowledge of TCP/IP, DNS, DHCP, VPN and network architectures
Monitoring: Centreon, Zabbix, Nagios

Benefits

Comp & perks

Supportive, human-centered onboarding
Close managerial support
Continuous training opportunities
Concrete commitments: inclusion, equality, solidarity
Comprehensive benefits package: health insurance, meal vouchers (carte TR), works council benefits (CSE), and income protection (prévoyance)
A culture of feedback and meaningful projects