2nd Line Engineer

Consort Group

Service Desk Engineer L2 providing technical support and resolving IT incidents for users in Brussels. Contributing to process improvements and IT service evolution with a hybrid work model.

Posted 7/16/2026full-timeBruxelles • 🇧🇪 BelgiumMid-LevelSenior💰 €34,000 - €42,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing advanced technical support, diagnosing and resolving IT issues, and improving support processes. Proficient in managing IT service tickets while ensuring compliance with SLAs in a corporate environment.

Highest-signal resume keywords

Windows EnvironmentsMicrosoft 365Active DirectoryITSM ToolsNetworking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIssue DiagnosisIT Issue ResolutionProcess ImprovementTicket Management

Soft Skills

CollaborationCommunication

Tools & Technologies

ServiceNowEasyVistaTopdeskIntuneSCCM

Industry Keywords

Corporate IT SupportSLAsDNSDHCPVPNWi-FiTCP/IPEntra IDAzure AD

Tech Stack

Tools & technologies

AzureDNSITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide advanced technical support to users
Diagnose and resolve issues related to systems and applications
Contribute to the improvement of support processes and technical documentation
Collaborate with IT teams to enhance the user experience
Manage tickets and ensure compliance with SLAs

Requirements

What you’ll need

3 years of experience in a corporate IT support environment
Proven experience analysing, resolving and improving IT issues
Strong knowledge of Windows environments and Microsoft 365
Experience supporting Active Directory, Entra ID/Azure AD, Intune, SCCM
Networking knowledge: DNS, DHCP, VPN, Wi‑Fi, TCP/IP
Experience with ITSM tools (ServiceNow, EasyVista, Topdesk or equivalent)
Fluent in French and Dutch, with a good understanding of technical English

Benefits

Comp & perks

Thoughtful, people-focused onboarding
Close, accessible management
Ongoing training opportunities
Concrete commitments: inclusion, equality, solidarity
A comprehensive HR package: health insurance, meal card, CSE, provident insurance
A culture of feedback and meaningful projects