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Incident Manager, French Speaker
Consort GroupIncident Manager overseeing IT service continuity and incident resolution in Porto, Portugal. Leading improvements in Incident Management processes aligned with ITIL best practices.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Incident and Problem Management processes within IT production environments, with a strong focus on ITIL best practices and operational excellence. Capable of coordinating cross-functional technical teams and producing detailed reporting on incident performance and production stability.
Highest-signal resume keywords
Incident ManagementITIL v4 Framework KnowledgeProblem ManagementService Management ProcessesReporting and Operational Dashboards
ATS Keywords
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Hard Skills
Incident ManagementProblem ManagementService Management ProcessesITIL v4 Framework KnowledgeReporting and Operational DashboardsChange ManagementProduction StabilityRoot Cause AnalysisOperational ProceduresService Reliability
Soft Skills
Strong CommunicationStakeholder ManagementAttention to DetailTeam SpiritCollaborative Approach
Certifications & Qualifications
ITIL v4 Certification
Industry Keywords
IT ProductionInfrastructure EnvironmentsCross-Functional CoordinationOperational ExcellenceService Quality
About the role
Key responsibilities & impact- Coordinate end-to-end incident resolution
- Contribute to service reliability within a critical IT production ecosystem
- Contribute to the continuous improvement of Incident and Problem Management processes
- Participate in defining and enhancing operational procedures aligned with ITIL best practices
- Support the implementation of reporting frameworks related to production stability
- Collaborate with technical teams to identify recurring issues and preventive actions
- Promote rigor, service quality, and operational excellence across teams
- Lead end-to-end Incident Management for infrastructure and production incidents
- Coordinate technical teams and task forces to restore services within agreed SLAs
- Ensure clear, structured, and timely communication during major incidents
- Animate Problem Management committees and follow up on root cause analysis
- Produce regular reporting on IT production status and incident performance
- Act as a key point of contact during critical production situations
Requirements
What you’ll need- At least 2 years of experience as an Incident Manager in demanding IT production or infrastructure environments
- ITIL v4 framework knowledge (certification is a plus)
- Incident, Problem, and Service Management processes
- IT production and infrastructure environments
- Reporting and operational dashboards
- Coordination of cross-functional technical teams
- Change management experience (nice to have)
- Strong communication and stakeholder management skills
- High level of rigor, organization, and attention to detail
- Ability to stay calm and structured under pressure
- Team spirit and collaborative approach
- Language Skills: English - C1; French - C1
Benefits
Comp & perks- health insurance
- TR card
- CSE
- Continuous training opportunities
- Concrete commitments: inclusion, equality, solidarity