Student Support Specialist

Connections Academy

Student Support Specialist aiding K–12 students in achieving academic success at New Mexico Connections Academy, providing support in online education and behavior management.

Posted 6/11/2026full-timeRemote • New Mexico • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Advise students on getting back on track and supporting student success in all courses.
Host weekly meetings with struggling students to make sure they are on task and completing the required work to be successful.
Assist advisory teacher and course teachers in supporting student success with support in portfolio completion, corrections and academic behavior support.
Advise students on lesson completion organization and time management.
Attend and participate in weekly grade level meetings and academic support meetings.
Assist with behavior interventions for students struggling to be successful in the online setting.
Keep the advisory teacher apprised of details on student progress.
Actively listen to student concerns and challenges in order to efficiently identify, mitigate and provide solutions to academic issues and needs.
Work independently/with team to follow documented processes and procedures when working to solve student issues/concerns.
Directly support students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements.
Directly interact and respond to student queries, provide issue resolution, leverage tools and resources to successful academics.
The Student Support Specialists are expected to be adaptable, flexible, versatile, understanding, calm and caring while exhibiting elevated competency to navigate and utilize the curriculum.
Teach elective course if needed

Requirements

What you’ll need

New Mexico 7-12 Secondary Teaching License
Strong technology skills (especially with Microsoft Office products)
Excellent communication skills, both oral and written
Customer focused approach
Excellent attention to detail and organizational skills
High degree of flexibility
Team player with demonstrated leadership skills
Demonstrated ability to work well in fast-paced environment
Willingness to travel on occasion for marketing and state testing events (may require occasional overnight travel)
Must be able to use a personal electronic device and email address for 2-step authentication

Benefits

Comp & perks

Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Office

Soft Skills

communicationcustomer focusattention to detailorganizational skillsflexibilityteam playerleadershipproblem-solvingactive listeningadaptability

Certifications

New Mexico 7-12 Secondary Teaching License