congatec

Field Application Engineer

congatec

full-time

Posted on:

Location Type: Office

Location: Deggendorf • Germany

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About the role

  • Provide technical support to customers throughout the entire product design-in and lifecycle process for congatec software products
  • Ensure high customer satisfaction through efficient and reliable 2nd-level technical support
  • Support the Sales organization during design-win activities and customer projects
  • Prepare and conduct product workshops and trainings for customers, partners and employees
  • Create, maintain and close customer support tickets using internal databases
  • Manage communication between customers and 3rd-level software support
  • Work closely with internal departments to develop and implement customer-specific solutions
  • Conduct customer visits (workshops, enablement, support) when required to strengthen customer relations and support sales
  • Provide technical support at trade shows and customer-related events

Requirements

  • Bachelor’s degree in software engineering or a comparable technical qualification
  • Several years (approximately 5+ years) of experience in field support within embedded computing or a similar industry
  • Strong technical background in embedded systems with a focus on software
  • Fluent in German and English (written and spoken)
  • Strong problem-solving skills and a proactive, self-initiated working style
  • Good understanding of customer needs and sales-related processes
  • Professional communication and presentation skills when representing the company and its products
  • Ability to manage multiple customer projects simultaneously
  • Experience working both independently and in cross-functional teams
  • Proficient in using common productivity tools and internal support systems
  • Knowledge of relevant policies, processes, and technical documentation practices
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
embedded systemstechnical supportproduct designcustomer supportproblem-solvingtechnical documentation
Soft Skills
customer satisfactioncommunicationpresentationproactive working styleability to manage multiple projects
Certifications
Bachelor’s degree in software engineering