Implementation Specialist

• Deliver customer implementations: Ensuring customers achieve their agreed implementation outcomes.
• Migrate data into the Gatekeeper platform.
• Understand the customer's business process to develop automated workflows.
• Record the Time to First Value (TTFV) for each customer.
• Set a high-value tone for the relationship to follow.
• Optimise the use of AI including research and prompt writing.
• Act as a subject matter expert of the Gatekeeper platform, turning customer problems into Gatekeeper solutions.
• Own Customer Satisfaction/Effort Scores for your customers and serve as their internal voice, providing fearless feedback on how we can better serve them to meet their desired outcomes.
• Identify expansion opportunities, providing upsell/cross sell leads to the Sales team.
• Identify advocacy opportunities by obtaining public reviews, testimonials and case studies.
• Collaborate closely with Account Directors and Technical Account Managers, ensuring handover points exude confidence that the customer is in the safest hands and with no loss of knowledge.
• Play an important role in a close-knit team to create new business processes, uncover opportunities and position yourself for success.

Implementation Consultant

Delivery and Implementation Manager, Embedded Finance

Technical Implementation Consultant

Customer Engineer Team Lead

Senior Implementation Manager

Senior Implementation Engineer