Patient Care Coordinator, Cardiology

Concord Hospital Health System

Patient Care Coordinator supporting cardiology patient registration, referrals, scheduling, and medical records at Concord Hospital. Providing compassionate front-office access and coordinating care across services.

Posted 8/11/2026full-timeLaconia • New Hampshire • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, referral coordination, and medical office operations, ensuring efficient patient care and compliance with healthcare standards. Proficient in customer service, medical terminology, and managing electronic medical records.

Highest-signal resume keywords

Customer Service ExperienceMedical Office OperationsElectronic Medical RecordsPatient Flow ManagementScheduling and Registration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationReferral CoordinationMedical Records ManagementInsurance VerificationBilling and CodingCharge CapturePayer GuidelinesCompliance KnowledgeData ManagementTelevox Reports

Soft Skills

Compassionate CommunicationTeam CollaborationPublic InteractionProblem SolvingOrganizational Skills

Tools & Technologies

Patient ConnectElectronic DesktopsTelevox

Industry Keywords

Healthcare ComplianceDNV StandardsPatient-Centered Medical HomeRegulatory AgenciesMedical Terminology

About the role

Key responsibilities & impact

Perform clerical and data management functions supporting patient registration, referral coordination, phone management, and patient care coordination
Serve as the primary access point for patients and families, providing timely, efficient, and compassionate customer service
Greet and arrive patients, secure signatures, and follow CHMG policies and procedures
Obtain and verify insurance and demographic information
Make collection attempts and educate patients about available resources
Reconcile work lists and reports
Facilitate patient care among primary, specialty, and ancillary services
Coordinate intake of patient information and create and maintain medical records
Process and route incoming calls and requests and respond to departmental and practice inquiries
Schedule, confirm, and reschedule patient appointments
Work Televox Reports daily and promote Patient Connect enrollment
Distribute mail, faxes, and electronic desktops
Receive, track, and educate patients about form completion requests
Support a patient-centered medical home culture
Work independently and with a team on special, recurring, and ongoing projects
Coordinate multiple aspects of projects, events, and complex activities

Requirements

What you’ll need

High School degree or General Educational Development equivalency required
Must pass annual registration competency exam
Proven customer service experience
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards
Demonstrated ability to interact with the public, staff, and patients preferred
Familiarity with medical terminology preferred
No certification, registration, or licensure required
Ability to perform the stated physical requirements, including fine motor and repetitive motion, hearing, reaching, sitting, speaking, bending, walking, kneeling, squatting, and standing
Ability to occasionally handle exposure to airborne pathogens

Benefits

Comp & perks

Full-time weekday schedule with no nights or weekends
Annual registration competency exam
Equal employment opportunity and reasonable accommodation support