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Practice Patient Care Coordinator
Concord Hospital Health SystemPatient Care Coordinator at Concord Hospital performing patient registration and care coordination duties. Ensuring timely and efficient service for patients and their families.
About the role
Key responsibilities & impact- Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures
- Obtains and verifies insurance and demographic information
- Makes collection attempts while providing education on resources available
- Reconciles work lists and reports
- Facilitates patient care between primary, specialty, and ancillary services
- Welcomes and coordinates intake of patient information for new and existing patients and creates and maintains medical records
- Processes and routes all incoming calls or requests and responds to departmental and practice inquiries
- Schedules, confirms or reschedules patient appointments
- Works Televox Reports daily
- Promotes Patient Connect enrollment
- Responsible for distribution of mail, faxes, and electronic desktops
- Receives; tracks and educates patient of form completion requests
- Supports a culture of “yes” in support of a patient-centered medical home
- Works independently and within a team on special, nonrecurring, and ongoing projects
- Coordinates multiple aspects of projects, events, and other complex activities
Requirements
What you’ll need- High School degree or General Educational Development equivalency required
- Must pass annual registration competency exam
- Demonstrated customer service ability to interact with the public, staff and patients preferred
- Proven customer service experience
- Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards
- Familiarity with medical terminology preferred.
Benefits
Comp & perks- Equal Employment Opportunity employer
- Reasonable accommodations for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Flow ManagementBilling and CodingCharge CaptureReferrals and AuthorizationsCompliance Knowledge
Soft Skills
Interpersonal CommunicationTeam CollaborationProblem Solving
Certifications
High School Degree or GEDAnnual Registration Competency Exam