Fashion Support Consultant, Turkish-speaking
Concentrix
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • 🇪🇸 Spain
Visit company websiteSalary
💰 €18,978 per year
Job Level
Junior
About the role
- Take incoming customer and from boutiques and shops calls and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
Requirements
- Have a proficient or bilingual level of Turkish , and advanced level of English
- Have minimum of 1-year relevant experience in fashion retail or retail
- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc )
- Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have exceptional customer-facing and customer-care skills
- Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office
Benefits
- Full-time 39 hours/week temporal contract: Rotative Monday to Saturday from 8:00 to 19:00
- Salary 18.978 euros gross/year + up to 1.200 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales techniquesup-sellingcross-sellingobjection handling
Soft skills
customer drivenmotivatedopportunisticeffective qualification skillsexceptional customer-facing skillscustomer-care skills