Concentrix

Remote Support Engineer, English Speaking – High Tech Industry

Concentrix

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

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Salary

💰 €20,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide expert support on industrial 3D printers
  • Remotely resolve hardware and/or software technical issues and application problems for our customers
  • Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
  • Keep customers informed of the status of their case
  • Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
  • Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
  • Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
  • Assist Field Service Engineers during onsite troubleshooting in case of need

Requirements

  • A native or proficient level of English
  • Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
  • Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
  • Excellent organizational skills; able to prioritize work in accordance
  • Experience in a customer facing role (onsite support, remote support or similar) is a plus
  • Experience in Graphics Arts products and related technologies is a plus
  • Ability to follow and read electrical / electronic diagrams is a plus
  • Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows is a plus
Benefits
  • Full time 39 hours/week permanent contract
  • Shift schedule: Monday to Friday, times are rotating every two weeks, shifts are between East Coast and West Coast time, 14:00 to 23:00 and 17:00 to 02:00
  • Great office location in Barcelona, with hybrid work model
  • Full paid training on the company and the project you'll be working on
  • Career development programs and specialized courses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
3D printingAdditive Manufacturing3D Modeling SoftwareMagicsNetFabbelectrical diagramselectronic diagramstechnical supporttroubleshootingcase history documentation
Soft skills
organizational skillscollaborative workcustomer servicecommunicationproblem-solvingprioritizationcultural awarenessadaptabilityknowledge sharingcustomer entitlement understanding