Customer Service Sales Representative, Dutch-speaking
Concentrix
full-time
Posted on:
Location Type: Hybrid
Location: Valencia • 🇪🇸 Spain
Visit company websiteSalary
💰 €19,500 per year
Job Level
Junior
About the role
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Handle outbound calls when necessary to solve issues with customers and different internal business units
- Quote creation and follow up with cross selling / up selling and a proactive and service attitude
- Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations
Requirements
- Have a proficient or bilingual level of Dutch and advanced level of English
- Have, minimum, 1-year relevant experience
- Have strong communication, customer facing and customer care skills
- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are achievement and target oriented, customer driven and motivated to work in sales
- Have IT knowledge and technical understanding
- Have real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Benefits
- Salary: 19,500 euros gross/year + a bonus up to 2000 euros gross/year
- private medical insurance
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales techniquescross-sellingup-sellingobjection handlingorder managementclaims managementrefund processing
Soft skills
communication skillscustomer care skillslistening skillsachievement orientedtarget orientedcustomer drivenmotivated