Atención al Cliente, ES
Concentrix
Servicio al Cliente
Concentrix
full-time
Posted on:
Location Type: Office
Location: San Jose • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interface with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
- Provide customer service support and resolution of routine problems regarding client's product or services
- Ensure service delivered meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding and use decision-support tools to provide resolution
- Listen attentively, demonstrate empathy and build rapport with customers
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts
- Participate in activities to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring to published materials, secondary sources or senior staff
Requirements
- High school diploma (preferred) with three to six months of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall trackingproblem resolutioncomputer navigationPC knowledgemulti-taskingattention to detail
Soft skills
communicationdependabilityflexibilitypatienceempathyrapport buildingteamworkindependencecourtesyadaptability
Certifications
high school diploma
