Funding Advisory Consultant
Civitta
E-Commerce Advisor, Polish Speaker
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
Junior
About the role
- Communicating with customers by telephone, email and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including order taking, product information, tracking deliveries, returns, sizing and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes to improve sales, brand loyalty and customer experience
- Updating systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction
Requirements
- Be proficient (verbal & written) in Polish and English
- Language Requirements: Spanish (listed in posting header)
- Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
- Be flexible to meet the changing needs and varying deadlines of our business
- Be able to work to customer service measures, metrics and KPIs within a service targeted environment
- Hold a High-school or University degree
- Possess excellent computer literacy
- Have previous experience in a customer service environment, preferably telephone based
- Non-EU residents must have a valid work permit in Bulgaria to be considered for employment
Benefits
- Flexible working hours – Monday - Saturday
- Competitive salary with performance-based bonuses
- Quarterly brand discount & additional Peak season incentives
- Professional Development and Career Navigation programs
- Health and Wellbeing initiatives
- Health and Life Insurance
- Multisport card
- Transport allowance
- Bonus for important life events
- Additional paid leave for education
- Corporate discounts
- Employee referral reward
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder takingproduct informationtracking deliveriesreturns processingquality assurancecustomer service metricsKPI managementcomputer literacytelephone communication
Soft skills
communicationrapport buildingproblem solvingflexibilityenthusiasmclaritypassionorganizational skillsmultitaskingcustomer experience improvement
Certifications
High-school degreeUniversity degreevalid work permit
