Salesforce Service Cloud Product Owner
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $144,964 - $192,250 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Responsible for Product Roadmap for client’s Enterprise Call Center
- Define and write Epics, Features, and User Stories in JIRA that align with business objectives.
- Collaborate with the client Scrum Master, Delivery Manager, and Architects to align product vision and priorities.
- Manage a team of Developers and Quality Assurance professionals.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Work closely with Product Managers and stakeholders from the client’s Enterprise Call Center and related platforms.
- Engage with cross-functional teams to ensure alignment and understanding of product goals.
- Serve as the primary communication bridge between the development team and client stakeholders.
- Provide clear and concise updates on product status, upcoming features, and strategic roadmaps.
- Present periodic status reports to client stakeholders.
- Utilize functional and technical knowledge of Salesforce Service Cloud to guide product development.
- Stay informed about industry trends and emerging technologies to inform product strategy.
Requirements
- 4+ yrs of Salesforce/Service Cloud experience
- Proven experience as a Product Owner or similar role in a technology-driven environment
- Strong techno-functional expertise in Salesforce Service Cloud and related ecosystems
- Service Cloud Implementation experience
- Exceptional verbal and written communication skills
- Experience writing User Stories, Epics, and Features in JIRA
- Demonstrated ability to manage and inspire a team
- Strong problem-solving skills and a strategic mindset
- Preferred: Experience working in an Agile/Scrum environment
- Familiarity with Enterprise Call Center operations and technology
- Service Cloud Certification
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce Service CloudUser StoriesEpicsFeaturesJIRAService Cloud ImplementationAgileScrumProduct RoadmapQuality Assurance
Soft skills
communicationcollaborationinnovationcontinuous improvementteam managementproblem-solvingstrategic mindsetinspirationstakeholder engagementreporting
Certifications
Service Cloud Certification