Concentrix

DCX Partner Service Developer

Concentrix

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Drive awareness around Premium Services and Missed Attach opportunities with selected Partners and Customers.
  • Contact with the Partners and Customers around technology information and line of business.
  • Achieve service attach targets including quota and expected attach rate and other key performance indicators as determined by the manager.
  • Provide professional support on incoming attach inquiries.
  • Advise existing Customers and Partners on recommended support service options.
  • Explain value of service attach vs existing warranty types, with emphasis on Premium services.
  • Collect, interpret and utilize install base data to produce accurate client-focused reports and push that information into the attach sales motion.
  • Create awareness and emphasize the value of the support services when engaging with the Partners and Customers.
  • Maintenance of high-quality customers’ contact database with frequent updates on digital and direct customer feedback.
  • Record Partner and Customer engagements in the sales tools, update internal databases and report on the sentiment.
  • Build lasting relationships with Clients and regularly revisit previous engagements.
  • Create internal relationships with x-functional teams in order to support the attach motion.
  • Leverage AI to better address queries coming from clients and address business needs.

Requirements

  • Have clear communication skills with proficiency in English (C1)
  • Have strong communication skills and can engage with both business and technical professionals.
  • Possess self-confidence and influencing abilities to drive conversations and decisions.
  • Have basic analytical skills to understand complex data and generate customer-focused insights.
  • Are eager to continuously learn, with a dynamic and team-oriented approach to your work.
  • Have a solid understanding of and interest in technology.
  • Are passionate about communication technology, digital security, and the SaaS business (a plus).
  • Have experience in customer service, sales, or customer research (preferred)
Benefits
  • Competitive wages paid throughout 14 months per year.
  • Meal allowance paid through a meal card system.
  • Other employee/company benefits in place.
  • Free transportation to the office.
  • Monday to Friday schedule.
  • Health Insurance after 6 months.
  • Workplace in Lagoas Park.
  • Hybrid work model: availability to work in the office in Oeiras 2–3 times per week.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillscustomer servicesalescustomer researchdata interpretationreport generationservice attachquota achievementkey performance indicatorsdigital security
Soft skills
clear communicationstrong communicationself-confidenceinfluencing abilitiesteam-orientedeager to learnrelationship buildingengagement with clientscollaborationdynamic approach