Concentrix

Customer Service Rep – Bilingual: English / German

Concentrix

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 $25 per hour

Job Level

Junior

About the role

  • Provide inbound customer support using a call flow guide in the customer’s preferred language
  • Help customers resolve basic technical issues
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services
  • Deliver expert customer experiences…with a smile.

Requirements

  • MUST BE FLUENT IN ENGLISH and GERMAN
  • Preferred candidate in Oshawa, ON area, but not required
  • 1+ year of customer service experience
  • Open availability
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop to complete PC and internet testing;
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone
Benefits
  • medical, dental, and vision insurance
  • comprehensive employee assistance program (EAP)
  • registered retirement savings plan
  • paid time off and holidays
  • paid training days
  • DailyPay enrollment option to access pay "early," when you want it
  • paid training and performance-based incentives
  • lucrative employee referral bonus opportunities
  • company networking opportunities with organized groups in diversity topics
  • health and wellness programs with trained partners to promote a healthy you
  • mentorship programs that support your rewarding career journey
  • work-from-home convenience
  • programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • celebrations for company events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttechnical issue resolutiondatabase managementmulti-taskingcomputer navigationPC knowledgeinternet testing
Soft skills
communicationeagerness to learncustomer experienceadaptability
Certifications
high school diplomaGED