Associate Sales Representative
Baxter International Inc.
SFDC
Customer Success Specialist
Concentrix
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteSalary
💰 $38,000 - $40,800 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Support an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
- Develop product/service knowledge to address customer questions and objections
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment (Voice of the Customer)
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Work with teams and management to promote a positive customer experience
Requirements
- 2+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem solving skills
- Excellent knowledge of MS Office programs
- Experience working with Salesforce.com or similar CRM
- Experience or willingness to work from home
- Must reside in the United States and have a valid U.S. address for residence
- Language Requirements: English
- Physical & Mental Requirements: regularly required to operate a computer, keyboard, telephone, headset, and other office equipment; work is generally sedentary in nature
