M365, Copilot, SharePoint Customer Engineer – Bilingual
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
SeniorLead
Tech Stack
Cloud
About the role
- Administer and govern SharePoint Online environments.
- Implement and manage M365 Copilot and OneDrive for Business.
- Develop and maintain SharePoint sites and related applications.
- Handle important customer issues and work effectively in challenging situations.
- Utilize technical skills for troubleshooting Office applications, particularly Outlook.
- Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update.
- Manage licensing and activation for perpetual and subscription versions.
- Lead migration projects from on-premises to cloud-based solutions.
- Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps.
Requirements
- Minimum of 10+ years of total experience in IT
- 5+ years of experience with Office 2016/M365 Apps
- Proficiency in M365 Apps Admin Center capabilities
- Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook)
- Basic knowledge of local and cloud group policies
- Experience with environment-specific scenarios involving third-party applications and add-ins
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SharePoint OnlineM365 CopilotOneDrive for BusinessOffice applications troubleshootingSCCMMECMIntuneCloud UpdateOffice 2016Office 2019
Soft skills
customer issue resolutioneffective communicationproblem-solvingleadershipadaptability