Salesforce Service Cloud Specialist
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients
- Work with the technology team that is core to our vision of develop, build and run the future of Integrated Services
- Ensure every relationship is exceptional
- Produce concise technical documentation, release notes, and in-app guidance
- Configure and manage Salesforce Service Cloud solutions and processes
- Optimize operational efficiency on Salesforce Service Cloud systems
Requirements
- 4–6 years hands-on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users
- A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models
- Proficient in using declarative tools as well as custom code when necessary
- Configure Omni-Channel routing, assignment rules, macros
- Experience with reports, dashboards, and automations
- Proficient in SOQL to query the database efficiently
- Strong understanding of data modeling, including objects, fields, and relationships
- Familiar with data migration and management best practices
- LWCs experience
- Expert use of flows, formula fields, validation rules, and assignment rules
- Experience configuring a Service Cloud Voice call center in Salesforce such as Amazon Connect, Natterbox, Vonage, Ring Central
- Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance
- Hands on experience configuring and deploying experience cloud sites
- AI: Hands-On experience building and deploying an Agentforce agent
- Production-grade experience with Salesforce products including: Service Analytics, Service Intelligence, enhanced chat bots, case classifications
- Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies
- Experience with deployment tools such as Salesforce Devops Center, Copado, Gearset
- Advance Administrator Certification
- Salesforce Certified Agentforce Specialist
- Application Architect
- Experience Cloud
- Salesforce Certified Service Cloud Consultant
- Administrator
- Platform Developer 1
- Platform App Builder
Benefits
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Applicant Tracking System Keywords
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Hard skills
Salesforce Service CloudSOQLdata modelingOmni-Channel routingflowsformula fieldsvalidation rulesdata migrationLWCsService Cloud Voice
Soft skills
exceptional relationship managementtechnical documentationoperational efficiencycommunication
Certifications
Advance Administrator CertificationSalesforce Certified Agentforce SpecialistApplication ArchitectSalesforce Certified Service Cloud ConsultantPlatform Developer 1Platform App Builder