Business Manager, BFSI
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The BFSI Business Unit Manager acts as the strategic and operational right hand to the EMEA BFSI Sector Lead, ensuring the sector delivers against its commercial, operational, and strategic objectives.
- This role blends business performance management, governance, insight generation, and strategic enablement.
- The postholder will own the day-to-day orchestration of the BFSI operating model, ensuring clarity of data, excellence in reporting, rigour in governance, and consistent execution across countries and accounts.
- They will bring strong financial services sector knowledge, an analytical mindset, and exceptional coordination and communication skills.
Requirements
- Proven experience in the banking, financial services, or fintech sector, ideally in operations, strategy, transformation, or business management roles.
- Likely to have worked within a major bank or financial institution, or within a consulting / outsourcing partner to BFSI clients.
- Experience in or exposure to “Business Manager” / “Chief of Staff” / “Strategy & Operations” roles supporting a senior leader or business unit head; managing performance, reporting, and cross-functional initiatives.
- Deep familiarity with BFSI operations for example: Retail, business, or investment banking processes.
- Payments ecosystems - card processing, instant payments, digital wallets.
- Collections and recoveries operations, particularly in regulated lending environments.
- Compliance and risk management - Anti-Money Laundering (AML), Fraud Prevention, Financial Crime (FinCrime), and Know Your Customer (KYC).
- Customer service and experience transformation in BFSI contexts.
- Proven understanding of financial services regulation and the commercial sensitivities of operating within FCA / PRA / ECB / other European regulatory frameworks.
- Strong data and performance management skills - comfortable manipulating complex financial and operational data, identifying insights, and drawing conclusions.
- Experience building and managing governance structures, performance dashboards, and executive reporting packs.
- Confident working with CRM platforms (preferably Salesforce) and BI tools to track pipeline and performance.
- Familiar with P&L and financial reporting constructs - able to interpret margin drivers, cost allocations, and business unit performance.
- Comfortable interacting with cross-functional teams - Sales, Delivery, Finance, and Marketing, and synthesising information into clear recommendations.
Benefits
- We invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business performance managementgovernanceinsight generationfinancial services sector knowledgedata manipulationperformance managementfinancial reportingP&L analysisregulatory compliancerisk management
Soft skills
analytical mindsetcoordination skillscommunication skillscross-functional collaborationstrategic enablementclarity of dataexcellence in reportingconsistent executionsynthesizing informationclear recommendations