Salesforce Production Support Specialist
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
Junior
Tech Stack
Cloud
About the role
- Handle user configuration requests, accounting for approximately 80% of the role, including: Territory updates, Account owner changes, Permission and access modifications
- Manage and resolve 100–150 support tickets daily.
- Track and document internal communications within each case accurately.
- Adhere to SLA timelines, maintaining compliance as a critical aspect of the role.
- Gradually take on more complex case work, excluding development-related tasks.
- Escalate any requests requiring development to the appropriate team.
Requirements
- Salesforce Service Desk experience is required.
- Previous experience in a high-volume support role, managing over 100 tickets per day.
- Salesforce Data Loader experience is required.
- Familiarity with Salesforce Sales Cloud is a plus.
- Strong communication and organizational skills.
- Salesforce Admin certification.
- Ability to work independently in a fast-paced, SLA-driven environment.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce Service DeskSalesforce Data LoaderSalesforce Sales Cloud
Soft skills
communicationorganizationalindependent work
Certifications
Salesforce Admin certification