Concentrix

Inside Sales Representative – Business to Business

Concentrix

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Salary

💰 $16 per hour

Job Level

Junior

About the role

  • Telephone sales calls and email communication to sell in new acceptance.
  • Made to both new and existing prospects.
  • Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value.
  • Function between sales channels and business to facilitate lead management to help close lead.
  • Servicing merchant inquiries and escalations around merchant enrollment/set up.
  • Research skills to look up multiple data points and funnel information into Excel.
  • A specialist will help customers set up the payment system to enable them to receive payments.
  • May run reporting, provide business pertinent insight for meetings, and resolve leads needing more information.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) expected dials per day 40 to 50 estimated of 10 minutes per call.
  • Expected to hit sales quota defined by leadership each month.
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Track, document, and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • The ability to de-escalate situations and tough conversations around product offerings/pricing.
  • Deliver expert customer experiences…with a smile.

Requirements

  • A high school diploma and/or GED
  • The following internet providers are not accepted: T-Mobile, AT&T Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband.
  • Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing.
  • Excellent verbal and written skills.
  • Ability to influence decisions around change.
  • Exceptional listening and relationship building skills.
  • Proficient multitasking and system navigation.
  • Creative problem solver.
  • Demonstrate resiliency in a fast-paced metrics driven environment.
  • Proficient in Microsoft Office with Proficiency in Excel.
  • Operate in a heavily regulated environment.
  • Team oriented behavior.
  • Ability to overcome objections.
  • Sales experience 1+ years (preferred).
  • Financial/credit card processing experience.
Benefits
  • medical, dental, and vision insurance
  • comprehensive employee assistance program (EAP)
  • 401(k) retirement plan
  • paid time off and holidays
  • paid training days
  • lucrative employee referral bonus opportunities
  • company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • Work-from-home convenience with company-supplied technologies
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experiencefinancial processingcustomer servicedata researchreportinglead managementKPI trackingmultitaskingsystem navigationproblem solving
Soft skills
excellent verbal skillsexcellent written skillsrelationship buildingconsultative probingempathyresiliencyteam orientedinfluencing decisionsovercoming objectionscustomer loyalty
Certifications
high school diplomaGED