Customer Service Representative, Bilingual – English / Spanish
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio, South Carolina, South Dakota, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Junior
About the role
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Requirements
- MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
- Operating System: Windows 10+
- RAM: 8GB or higher
- Processor: Intel i5/AMD Ryzen 5 or higher
- Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
- Speeds: 10 mbps download and 3 mbps upload or higher
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- paid training and performance-based incentives
- lucrative employee referral bonus opportunities
- health and wellness programs
- mentorship programs that support your rewarding career journey
- work-from-home convenience
- programs and events that support diversity, equity, and inclusion
- celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical issue resolutiondatabase managementmulti-taskingcomputer navigationWindows 10Intel i5AMD Ryzen 5internet connectionPC knowledge
Soft skills
bilingual communicationeagerness to learncustomer experienceadaptabilityproblem-solvingattention to detailtime managementinterpersonal skillspatiencepositive attitude
Certifications
high school diplomaGED