L&D Instructional Designer/Developer
Concentrix
full-time
Posted on:
Location: 🇬🇹 Guatemala
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage end-to-end processes as lead designer to design and develop adult classroom facilitator-led and self-paced materials
- Develop and maintain training materials for participants and facilitators with learning objectives, activities, content based on top call drivers, and performance measurements
- Collaborate with peers to propose creative learning solutions and identify alternative delivery methods
- Interact and lead discussions with multiple key stakeholders to solicit input on program needs and classroom delivery strategies
- Mentor peers by conducting peer reviews for other Instructional Designers
- Lead learning initiative projects, create onboarding material, and maintain SharePoint site for content creation
- Lead or collaborate with business stakeholders for analysis and redesign of curriculum maps
- Lead Trainer the Trainer teach backs; synthesize, clarify and follow-up on feedback
- Oversee implementation, organize and consolidate feedback, conduct performance analysis to validate training effectiveness, and update materials
- Request and interpret reports to perform analysis, trend performance gaps and recommend learning solutions
- Research industry trends and recommend innovative techniques to improve standards
- Provide support or act as backup to the Instructional Design Manager including coordinating, prioritizing, assigning, and monitoring team work assignments
Requirements
- Bachelor's Degree in related field from a four-year college or university (preferred)
- 3 - 5 Years of Experience preferred
- Sense of professionalism and ability to develop relationships
- Strong attention to detail
- Self-starter, sense of urgency, and works well under pressure
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Strong communication skills, both written and verbal
- Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
- Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
- Effective presentation skills, including creative training techniques and adult/accelerated learning techniques
- Language Requirements: English (Required)