Student, Digital Employee Experience Communications Specialist
Sun Life
Engagement Manager, High Tech B2B Sales, English Speaker
Concentrix
full-time
Posted on:
Origin: • 🇪🇸 Spain
Visit company websiteSalary
💰 €1,364 per year
Job Level
Junior
About the role
- Achieving specific sales targets and maximizing sale opportunities on each and every call
- Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and sales performance
- Answer billing questions by talking through components of customer accounts
Requirements
- Are proficient or bilingual in English
- High school diploma with six months of sales experience preferred
- Ability to effectively communicate, both written and verbally
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Basic computer navigation skills and PC Knowledge
- Ability to work as a team member, as well as independently
- Able to rotate shifts, as needed
