Concentrix

Engagement Manager, High Tech B2B Sales, English Speaker

Concentrix

full-time

Posted on:

Location: 🇪🇸 Spain

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Salary

💰 €1,364 per year

Job Level

Junior

About the role

  • Achieving specific sales targets and maximizing sale opportunities on each and every call
  • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
  • Maintain broad knowledge of products, pricing, promotions, and procedures
  • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and sales performance
  • Answer billing questions by talking through components of customer accounts

Requirements

  • Are proficient or bilingual in English
  • High school diploma with six months of sales experience preferred
  • Ability to effectively communicate, both written and verbally
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Basic computer navigation skills and PC Knowledge
  • Ability to work as a team member, as well as independently
  • Able to rotate shifts, as needed
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