Customer Service Rep – Tax, Seasonal
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio, South Carolina, South Dakota, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
Requirements
- 1+ year of customer service experience
- Open availability (this is a seasonal position)
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- Operating System: Windows 10+ RAM: 8GB or higher Processor: Intel i5/AMD Ryzen 5 or higher
- Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) Speeds: 10 mbps download and 3 mbps upload or higher
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay early
- Paid training and performance-based incentives
- Employee referral bonus opportunities
- Company networking opportunities
- Health and wellness programs
- Mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical issue resolutiondatabase managementmulti-taskingcomputer navigationWindows 10PC knowledgeinternet testing
Soft skills
eagerness to learnexpert customer experiencecommunication
Certifications
high school diplomaGED