Senior Technical Account Manager
Level AI
Cloud
Product Manager, Conversational AI Platform
Concentrix
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $106,087 - $166,709 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Strategic Product Leadership: Define and communicate the product strategy and roadmap for our conversational AI platform
- Drive Market Intelligence: Conduct competitive analysis and market research to identify opportunities and inform strategic decisions
- Prioritize Ruthlessly: Balance customer impact, business value, and technical feasibility to make data-driven product decisions
- Align Stakeholders: Partner with leadership to ensure product strategy drives business objectives
- Multi-Team Orchestration: Orchestration Team, Integration Team, Reporting Team, Channel Gateway Team; coordinate across four engineering teams
- Customer-Centric Product Development: Deep Customer Engagement, Requirements Translation, Validation & Iteration, Cross-Functional Collaboration
- Execution Excellence: Agile Coordination, Metrics-Driven, Quality Assurance, Technical Debt Management
Requirements
- 2-4 years product management experience with SaaS platforms, preferably in AI/ML or customer service technology
- Enterprise Software Background: Experience with complex B2B sales cycles and multi-stakeholder deployments
- Multi-Team Leadership: Proven track record managing product development across specialized engineering teams
- Technical Depth: Strong understanding of APIs, integrations, and platform architecture
- Agile Expertise: Experience with Scrum methodologies and managing multiple development streams
- Technical Knowledge: Conversational AI Understanding, NLP, voice technologies, and AI/ML product development; Integration Experience; Platform Thinking
- Telephony Knowledge (Preferred): Experience with SIP protocols, contact center technologies, or voice systems
- Leadership Skills: Influence Without Authority, Conflict Resolution, Strategic Communication, Risk Management
