Product Manager, Conversational AI Platform

Concentrix

full-time

Posted on: 8/29/2025

Location: 🇺🇸 United States

✨ AI Apply

💰 $106,087 - $166,709 per year

JuniorMid-Level

Cloud

About the role

Strategic Product Leadership: Define and communicate the product strategy and roadmap for our conversational AI platform
Drive Market Intelligence: Conduct competitive analysis and market research to identify opportunities and inform strategic decisions
Prioritize Ruthlessly: Balance customer impact, business value, and technical feasibility to make data-driven product decisions
Align Stakeholders: Partner with leadership to ensure product strategy drives business objectives
Multi-Team Orchestration: Orchestration Team, Integration Team, Reporting Team, Channel Gateway Team; coordinate across four engineering teams
Customer-Centric Product Development: Deep Customer Engagement, Requirements Translation, Validation & Iteration, Cross-Functional Collaboration
Execution Excellence: Agile Coordination, Metrics-Driven, Quality Assurance, Technical Debt Management

2-4 years product management experience with SaaS platforms, preferably in AI/ML or customer service technology
Enterprise Software Background: Experience with complex B2B sales cycles and multi-stakeholder deployments
Multi-Team Leadership: Proven track record managing product development across specialized engineering teams
Technical Depth: Strong understanding of APIs, integrations, and platform architecture
Agile Expertise: Experience with Scrum methodologies and managing multiple development streams
Technical Knowledge: Conversational AI Understanding, NLP, voice technologies, and AI/ML product development; Integration Experience; Platform Thinking
Telephony Knowledge (Preferred): Experience with SIP protocols, contact center technologies, or voice systems
Leadership Skills: Influence Without Authority, Conflict Resolution, Strategic Communication, Risk Management