Consultant II, Instructional Design
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee large-scale initiatives such as onboarding material creation and development of SharePoint sites
- Maintain development schedules, provide status updates, and manage expectations of subject-matter experts
- Anticipate challenges, formulate remediation plans, and lead problem resolution
- Implement project analysis processes, including performance gap analysis and root-cause analysis
- Mentor project members through peer reviews and constructive feedback
- Lead the design, development, and implementation of performance analysis for training material effectiveness
Requirements
- Bachelor's Degree in a related field
- 5-7 years of experience preferred
- Strong customer service disposition with professionalism and excellent attention to detail
- Ability to organize and prioritize projects in a fast-paced environment
- Advanced skills in Microsoft Office
- Proficient in content development tools (e.g., Adobe Captivate, Articulate 360, Vyond)
- Skilled in photo and audio editing software (e.g., Photoshop, Illustrator, Adobe Audition)
Benefits
- Work From Anywhere
- Career Development Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance gap analysisroot-cause analysiscontent developmentphoto editingaudio editing
Soft skills
customer serviceprofessionalismattention to detailorganizationprioritizationmentoringproblem resolution
Certifications
Bachelor's Degree