Concentrix

Change Management AI Adoption Expert

Concentrix

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $92,250 - $144,964 per year

Job Level

Mid-LevelSenior

About the role

  • Lead business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.
  • Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.
  • Facilitate structured readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.
  • Develop and support execution of skilling, enablement, and internal communications strategies to drive user engagement and adoption.
  • Engage business and IT stakeholders to monitor progress, track value, and optimize adoption strategies based on feedback and usage signals.
  • Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement.

Requirements

  • 5+ years of experience in enterprise consulting, digital transformation, or business change enablement.
  • Experience leading use case identification and business case development for emerging technologies.
  • Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.
  • Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies.
  • Experience with adoption and change management frameworks (Prosci, or equivalent).
  • Proven ability to work cross-functionally with business, IT, and executive stakeholders.
  • Excellent communication, facilitation, and stakeholder engagement skills.
  • Experience with internal communications, skilling, or change enablement programs in large organizations.
  • Experience working with adoption and success teams to accelerate impact and remove blockers.
Benefits
  • medical, dental, and vision insurance
  • comprehensive employee assistance program
  • 401(k) retirement plan
  • paid time off and holidays
  • paid learning days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business case developmentuse case identificationdigital transformationchange enablementadoption strategiesMicrosoft 365Copilot programsAI transformationskilling strategiesadoption frameworks
Soft skills
communication skillsfacilitation skillsstakeholder engagementcross-functional collaborationorganizational readiness
Certifications
Prosci certification
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