Data Science Manager
Zicasso
PythonSQLTableau
Data Scientist – Bilingual
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AWSAzureCloudGoogle Cloud PlatformJavaKubernetesPythonScalaSparkSQL
About the role
- Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale. The Catalyst Team is seeking a seasoned and collaborative Data Scientist to join our mission of transforming the contact center experience through real-time AI. This new role will serve as a critical bridge between on-shore and off-shore data science teams, helping to mentor junior scientists, drive business-aligned outcomes, and build production-ready AI solutions. You’ll work on cutting-edge technologies including speech-to-text evaluation, LLM fine-tuning, and real-time NLU alerting systems that enhance customer interactions with T-Mobile Care. You will be empowered to lead data science experiment cycles in collaboration with a human annotation team and technical leadership, create novel solutions to complex contact center problems, and make decisions about the implementation based on your expertise.
Requirements
- Bachelor’s or master’s degree in computer science, Data Science, or a related field or 2+ years of experience as a data scientist directly collaborating with business stakeholders
- Proficiency in Python and Jupyter Notebooks; strong SQL skills for data access and manipulation.
- Experience with cloud platforms including AWS, Azure (AML, Databricks), and GCP.
- Familiarity with Spark and Scala; Java and Kubernetes experience are a plus.
- Demonstrated experience in deploying models to production environments.
- Hands-on experience with LLMs (fine-tuning, prompt engineering) and NLU systems.
- Familiarity with telecom protocols and network infrastructure is a plus, especially in the context of real-time data processing and alerting.
- Strong communication skills and the ability to translate technical insights into business value.
- Top-notch data science experimentation skills, including exploratory data analysis, proactive problem solving, ideation, critical thinking, problem solving.
- Capable of creating business-informed rapid experimentation cycles for model evaluation and development in collaboration with business and technical leadership.
- Comfortable working across time zones and managing unusual hours to support global collaboration.
- Understanding of data privacy, security, and compliance standards in handling customer interaction data.
- Knowledge and hands-on experience in NLP and NLU (speech-to-text is a big plus).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonJupyter NotebooksSQLAWSAzureGCPSparkScalaLLMsNLU
Soft skills
communicationproblem solvingcritical thinkingcollaborationmentoringideationexploratory data analysisproactive problem solvingbusiness-informed decision makingadaptability
