Salesforce BA, Public Sector/Federal
CompuGain
contract
Posted on:
Location Type: Remote
Location: Remote • 🇧🇦 Bosnia and Herzegovina
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Understand and document business processes for federal clients.
- Facilitate workshops and meetings to gather requirements and feedback.
- Develop user stories, wireframes, and process flows.
- Collaborate with stakeholders to ensure solutions meet business needs.
- Provide support during the implementation of Salesforce solutions.
- Conduct user training and assist with change management initiatives.
Requirements
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field.
- 3–7 years of experience as a Business Analyst , preferably in a Salesforce environment .
- Strong understanding of Salesforce Sales Cloud , Service Cloud , and/or Experience Cloud .
- Proven ability to create user stories, business process flows, wireframes, and detailed documentation.
- Hands-on experience with Salesforce configuration , including reports, dashboards, and custom objects.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience working in Agile/Scrum environments .
Benefits
- All your information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process documentationuser storieswireframesprocess flowsSalesforce configurationreportsdashboardscustom objectsAgileScrum
Soft skills
communicationstakeholder managementproblem-solving
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Information SystemsBachelor’s degree in Computer Science