System Support Analyst N2/N3 – Mid

Compass

System Support Analyst providing N2/N3 support for critical applications in digital environments. Involving troubleshooting, incident management, and collaboration with multiple teams.

Posted 5/18/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide N2 and N3 support for digital applications;
Perform advanced troubleshooting and analysis of critical production incidents;
Develop fixes and support the stabilization of environments;
Handle and manage tickets via ServiceNow;
Participate in and lead war rooms (crisis rooms);
Support deployments, perform technical validations and implement rollback strategies;
Monitor applications, integrations, infrastructure and performance;
Execute root cause analysis (RCA) using logs, metrics and traces;
Work closely with development, architecture, infrastructure teams and vendors;
Ensure the health of the production environment and oversee change requests (GMUDs);
Propose improvements to observability, resilience and operational stability.

Requirements

What you’ll need

Experience supporting critical production applications;
Proven experience in N2/N3 support and advanced troubleshooting;
Experience in incident analysis and problem management;
Knowledge of monitoring, logging and observability practices;
Experience in high-availability environments;
Familiarity with ITIL, incident and change management;
Experience with ServiceNow;
Knowledge of deployments, rollbacks and post-deployment support;
Ability to operate in critical environments and in war rooms (crisis management).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Compass Website LinkedIn All Job Openings 10,000+ employees 🏠 Real Estate 📱 Media Real Estate
Media Compass is a real-estate-focused content and services site that provides detailed market analysis, buying/selling/renting guides, mortgage and financing information, and home improvement and renovation advice. The site offers resources for homebuyers, sellers, renters, agents, and real estate investors — including articles on appraisals, affordable housing, investment strategies, staging and property maintenance. Compass aims to help users make informed decisions across the housing lifecycle through timely market updates and practical how-to content. System Support Analyst N2/N3 – Mid Job not on LinkedIn 🔥 2 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide N2 and N3 support for digital applications;
Perform advanced troubleshooting and analysis of critical production incidents;
Develop fixes and support the stabilization of environments;
Handle and manage tickets via ServiceNow;
Participate in and lead war rooms (crisis rooms);
Support deployments, perform technical validations and implement rollback strategies;
Monitor applications, integrations, infrastructure and performance;
Execute root cause analysis (RCA) using logs, metrics and traces;
Work closely with development, architecture, infrastructure teams and vendors;
Ensure the health of the production environment and oversee change requests (GMUDs);
Propose improvements to observability, resilience and operational stability. 🎯 Requirements
Experience supporting critical production applications;
Proven experience in N2/N3 support and advanced troubleshooting;
Experience in incident analysis and problem management;
Knowledge of monitoring, logging and observability practices;
Experience in high-availability environments;
Familiarity with ITIL, incident and change management;
Experience with ServiceNow;
Knowledge of deployments, rollbacks and post-deployment support;
Ability to operate in critical environments and in war rooms (crisis management). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Mid-Level Systems Support Analyst 🕒 4 days ago NEXDOM healthtech 201 - 500 ⚕️ Healthcare Insurance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Support Analyst solving incidents and providing assistance for NEXDOM's health insurance management systems. Collaborating with teams to enhance processes and workflows in a remote work environment. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Customer Technical Support Specialist – Technology 🕒 4 days ago Atento 89377 - 89377 🤝 B2B 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Technical Support Specialist managing online customer inquiries for smartphone-related issues. Identify customer needs and provide practical solutions through a remote support environment in São Paulo. 🇧🇷 Brazil – Remote 💵 R$1.6k / month 💰 Post-IPO Equity on 2023-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Customer Support Engineer 🕒 5 days ago Qventus, Inc 51 - 200 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings 🇧🇷 Brazil – Remote 💵 $33k - $39k / year 💰 $85M Series D - Qventus on 2025-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required SQL IDM Support Engineer – Fluent English 🕒 5 days ago AVANTTi 51 - 200 🤝 B2B 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings IDM Support Engineer for a LATAM strategic project focused on Identity Management and Cybersecurity. Requires collaboration with international teams and fluent English. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Apache Cyber Security Linux Analista de Suporte Técnico 🕒 6 days ago ASAAS 501 - 1000 🥽 AR/VR 📱 Media 🛍️ eCommerce Website LinkedIn All Job Openings Technical Support Analyst handling ticket analysis and troubleshooting at Asaas. Supporting clients by interacting with internal teams and documenting solutions. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

N2 supportN3 supportadvanced troubleshootingincident analysisproblem managementmonitoring practiceslogging practicesobservability practiceshigh-availability environmentsroot cause analysis

Soft Skills

crisis managementleadershipcollaborationproblem-solvingcommunication

Certifications

ITIL