Application Support Analyst, AWS – Mid

Compass

Application Support Analyst monitoring applications and resolving incidents for a global AI company. Collaborating with development teams and maintaining documentation for improved reliability.

Posted 4/25/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Perform intermediate-level technical analysis (L2), handling the resolution of more complex incidents;
Execute troubleshooting, diagnosis and resolution of incidents in production environments;
Monitor applications, services and infrastructure to ensure availability and performance;
Analyze logs, metrics and alerts to identify failures and degradations;
Respond to critical incidents and recurring problems, conducting root cause analyses (RCA);
Support deployment and release processes and perform post-deployment validations;
Collaborate with development, QA and Cloud teams to address incidents and implement improvements;
Create and maintain up-to-date technical documentation and a knowledge base;
Propose continuous improvements focused on system stability, performance and reliability;
Perform queries on relational and non-relational databases.

Requirements

What you’ll need

Incident analysis, troubleshooting and resolution;
Monitoring of applications, services and infrastructure;
Analysis of logs, metrics and alerts;
Handling critical incidents and recurring problems (RCA);
Support for deployments, releases and post-deployment validations;
Collaboration with development, QA and Cloud teams;
Creation and updating of technical documentation and knowledge base;
Proposing improvements to stability, performance and reliability;
Performing queries on relational and non-relational databases.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Compass Website LinkedIn All Job Openings 10,000+ employees 🏠 Real Estate 📱 Media Real Estate
Media Compass is a real-estate-focused content and services site that provides detailed market analysis, buying/selling/renting guides, mortgage and financing information, and home improvement and renovation advice. The site offers resources for homebuyers, sellers, renters, agents, and real estate investors — including articles on appraisals, affordable housing, investment strategies, staging and property maintenance. Compass aims to help users make informed decisions across the housing lifecycle through timely market updates and practical how-to content. Application Support Analyst, AWS – Mid Job not on LinkedIn 🔥 15 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Cloud Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform intermediate-level technical analysis (L2), handling the resolution of more complex incidents;
Execute troubleshooting, diagnosis and resolution of incidents in production environments;
Monitor applications, services and infrastructure to ensure availability and performance;
Analyze logs, metrics and alerts to identify failures and degradations;
Respond to critical incidents and recurring problems, conducting root cause analyses (RCA);
Support deployment and release processes and perform post-deployment validations;
Collaborate with development, QA and Cloud teams to address incidents and implement improvements;
Create and maintain up-to-date technical documentation and a knowledge base;
Propose continuous improvements focused on system stability, performance and reliability;
Perform queries on relational and non-relational databases. 🎯 Requirements
Incident analysis, troubleshooting and resolution;
Monitoring of applications, services and infrastructure;
Analysis of logs, metrics and alerts;
Handling critical incidents and recurring problems (RCA);
Support for deployments, releases and post-deployment validations;
Collaboration with development, QA and Cloud teams;
Creation and updating of technical documentation and knowledge base;
Proposing improvements to stability, performance and reliability;
Performing queries on relational and non-relational databases. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Technical Support Analyst, Libras 🔥 27 minutes ago Stefanini Brasil 10,000+ employees 🤖 Artificial Intelligence 🔒 Cybersecurity Website LinkedIn All Job Openings Analista de Suporte Técnico Sênior na Stefanini, prestando suporte técnico remoto. Atendendo e registrando solicitações de usuários e solucionando incidentes relacionados a sistemas. 🇧🇷 Brazil – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required ITSM Technical Support Analyst – Mid-level 🔥 19 hours ago SMARTSPACE 1 - 10 🏠 Real Estate 🤝 B2B Website LinkedIn All Job Openings Analista de Suporte Técnico Pleno at Smartspace ensuring client satisfaction through technical support and incident management. Collaborating on solutions in a diverse corporate environment. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required DNS Linux TCP/IP VoIP Technical Support Specialist 🕒 Yesterday RedTrack.io 11 - 50 ☁️ SaaS 🤝 B2B 🔌 API Website LinkedIn All Job Openings Technical Support Specialist providing troubleshooting for Redtrack clients via live chat and email. Supporting clients in configuring their accounts remotely in a fully remote setup from Brazil. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Mid-level Support Analyst 🕒 Yesterday Simples Dental 51 - 200 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Customer Support Analyst responsible for assisting clients through various support channels. Engaging with users to resolve issues and enhance platform usage effectively. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Provisioning Support Engineer 🕒 2 days ago Docusign 5001 - 10000 🛍️ eCommerce 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Provisioning Support Engineer providing technical support and troubleshooting for Docusign products. Engage with customers to ensure successful account provisioning and issue resolution through AI-driven tools. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Cloud SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical analysistroubleshootingincident resolutionmonitoringlog analysismetrics analysisalerts analysisroot cause analysisdatabase queriespost-deployment validation

Soft Skills

collaborationproblem-solvingcommunicationcontinuous improvement