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Tech Stack
Tools & technologiesAWSCloudRPA
About the role
Key responsibilities & impact- Integrar CCaaS com: CRM (Salesforce, Zendesk, Dynamics), ERPs e sistemas legados, Serviços de autenticação e identidade, Plataformas de dados;
- Desenvolver APIs e serviços de apoio (lookup, autenticação, criação de casos);
- Garantir a Arquitetura e Integrações: Segurança, Resiliência, Escalabilidade, Observabilidade;
- Engenharia e Automação: Desenvolver integrações via REST APIs, webhooks e eventos;
- Implementar automações e orquestrações (incluindo RPA quando aplicável);
- Trabalhar com: AWS Lambda (ou similares), APIs Gateway, Serviços cloud, Versionamento (Git), CI/CD;
- Garantir tratamento de erros e fallback técnico;
- Dentro da Telefonia e Mídia, vai trabalhar: SIP, WebRTC, RTP, Codecs, Troubleshooting de mídia;
- Implementar soluções AI com Prompt engineering avançado, Tool/function calling, Guardrails robustos, Estratégias de RAG (quando aplicável);
- Criar frameworks de avaliação de IA: Test cases, Métricas, Logs, Monitoramento de comportamento, Implementar padrões de human-in-the-loop;
- Vai trabalhar com Confiabilidade, Observabilidade e FinOps. Implementando o monitoramento: Logs, Métricas, Alarmes, Dashboards;
- Definir SLO/SLI/SLA;
- Atuar em incidentes e RCA;
- Controlar consumo e custos (modelo pay-as-you-go);
Requirements
What you’ll need- 4+ anos em engenharia backend/cloud/integration;
- Experiência prática com APIs REST e integração de sistemas;
- Experiência com pelo menos uma plataforma CCaaS;
- Conhecimento sólido de fundamentos de telefonia;
- Experiência com AWS ou cloud equivalente;
- Experiência prática com IA generativa aplicada;
- **Diferenciais:** Experiência prévia com Amazon Connect; Experiência com Salesforce Service Cloud + CTI; Experiência com RPA Certificações AWS ou CCaaS; Experiência em ambientes de alta volumetria; Integrações estáveis com baixa taxa de erro; Arquiteturas resilientes e escaláveis; IA operando com controle e métricas claras; Custos monitorados e previsíveis;
Benefits
Comp & perks- 🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Compass Website LinkedIn All Job Openings 10,000+ employees 🏠 Real Estate 📱 Media Real Estate
- Media Compass is a real-estate-focused content and services site that provides detailed market analysis, buying/selling/renting guides, mortgage and financing information, and home improvement and renovation advice. The site offers resources for homebuyers, sellers, renters, agents, and real estate investors — including articles on appraisals, affordable housing, investment strategies, staging and property maintenance. Compass aims to help users make informed decisions across the housing lifecycle through timely market updates and practical how-to content. Engenheiro CCaaS – SR 🔥 2 hours ago 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻♀️ Engineer 🗣️🇧🇷🇵🇹 Portuguese Required AWS Cloud RPA Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
- Integrar CCaaS com: CRM (Salesforce, Zendesk, Dynamics), ERPs e sistemas legados, Serviços de autenticação e identidade, Plataformas de dados;
- Desenvolver APIs e serviços de apoio (lookup, autenticação, criação de casos);
- Garantir a Arquitetura e Integrações: Segurança, Resiliência, Escalabilidade, Observabilidade;
- Engenharia e Automação: Desenvolver integrações via REST APIs, webhooks e eventos;
- Implementar automações e orquestrações (incluindo RPA quando aplicável);
- Trabalhar com: AWS Lambda (ou similares), APIs Gateway, Serviços cloud, Versionamento (Git), CI/CD;
- Garantir tratamento de erros e fallback técnico;
- Dentro da Telefonia e Mídia, vai trabalhar: SIP, WebRTC, RTP, Codecs, Troubleshooting de mídia;
- Implementar soluções AI com Prompt engineering avançado, Tool/function calling, Guardrails robustos, Estratégias de RAG (quando aplicável);
- Criar frameworks de avaliação de IA: Test cases, Métricas, Logs, Monitoramento de comportamento, Implementar padrões de human-in-the-loop;
- Vai trabalhar com Confiabilidade, Observabilidade e FinOps. Implementando o monitoramento: Logs, Métricas, Alarmes, Dashboards;
- Definir SLO/SLI/SLA;
- Atuar em incidentes e RCA;
- Controlar consumo e custos (modelo pay-as-you-go); 🎯 Requirements
- 4+ anos em engenharia backend/cloud/integration;
- Experiência prática com APIs REST e integração de sistemas;
- Experiência com pelo menos uma plataforma CCaaS;
- Conhecimento sólido de fundamentos de telefonia;
- Experiência com AWS ou cloud equivalente;
- Experiência prática com IA generativa aplicada;
- **Diferenciais:** Experiência prévia com Amazon Connect; Experiência com Salesforce Service Cloud + CTI; Experiência com RPA Certificações AWS ou CCaaS; Experiência em ambientes de alta volumetria; Integrações estáveis com baixa taxa de erro; Arquiteturas resilientes e escaláveis; IA operando com controle e métricas claras; Custos monitorados e previsíveis; Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Data Engineer 🔥 8 hours ago QSOFT 11 - 50 🤖 Artificial Intelligence 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Data Engineer involved in project development, resource optimization, and operational routines. Role based at São Paulo with a hybrid working model, requiring some in-office presence. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻♀️ Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Apache AWS Azure Cassandra Cloud ETL Hadoop Java Kafka MapReduce MongoDB MySQL NoSQL Postgres Python Scala Spark Senior Data Engineer, Snowflake 🔥 11 hours ago SysMap Solutions 1001 - 5000 Website LinkedIn All Job Openings Data Engineer specializing in Snowflake for innovative data solutions at Triggo.ai. Collaborating on data-driven projects across diverse sectors with a high-performance team. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior 👷🏻♀️ Engineer 🗣️🇧🇷🇵🇹 Portuguese Required AWS Azure Cloud ETL Google Cloud Platform Electrical Engineer 🕒 4 days ago Arcadis 10,000+ employees Website LinkedIn All Job Openings Electrical Engineer at Arcadis working on energy generation and transmission projects. Collaborating on technical specifications and interdisciplinary teams in a hybrid format. 🏢🏡 São Paulo – Hybrid 💰 $25k Grant on 2017-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻♀️ Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Senior Software Engineer – Totvs, Protheus 🕒 5 days ago Porto a Porto 51 - 200 🛍️ eCommerce 🛒 Retail 🤝 B2B Website LinkedIn All Job Openings Senior Software Engineer responsible for Protheus system development at Porto. Leading integration efforts and ensuring system stability for automotive projects. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior 👷🏻♀️ Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Azure Cloud ERP SOAP SQL Senior Product Engineer 🕒 6 days ago Daikin Brasil 201 - 500 🔧 Hardware 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Senior Product Engineer for Daikin, a global leader in air conditioning, focusing on product management and technical support. Collaborate across markets to enhance air conditioning solutions. 🏢🏡 São Paulo – Hybrid ⏰ Full Time 🟠 Senior 👷🏻♀️ Engineer 🗣️🇧🇷🇵🇹 Portuguese Required View More Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
APIs RESTintegração de sistemasdesenvolvimento de APIsautomaçãoorquestraçãoengenharia de softwaremonitoramentoanálise de incidentesRPAprompt engineering
Soft Skills
resiliênciaescalabilidadeobservabilidadetroubleshootingcomunicaçãocolaboraçãogestão de custosanálise críticasolução de problemasadaptabilidade
Certifications
certificações AWScertificações CCaaS