Compass

Data Analyst – Junior

Compass

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

Tech Stack

BigQueryCloudGoogle Cloud PlatformOracleSQL

About the role

  • Implement a comprehensive Agentic AI program focused on customer service, integrating platform architecture, agent engineering, governance, and organizational adoption so the client can operate their service agents at scale in a secure, standardized, and value-driven way.
  • Build a hybrid cloud architecture using Oracle and GCP services, as well as market-standard frameworks such as LangChain, MCP Server, and LangFuse.
  • Oversee both the technical foundation and the necessary governance, enablement, and results-management mechanisms—specifically for the Customer Service Agents stream.
  • Develop and maintain data pipelines for performance analysis of conversational agents and customer service systems;
  • Define, monitor, and evolve service and LLM metrics (SLA, CSAT, latency, token usage, quality score, hallucination rate);
  • Operationalize collection, governance, and observability in BigQuery, build dashboards in Looker, and integrate AI data into business systems;

Requirements

  • Strong experience in Data Analysis or BI with a focus on service metrics;
  • Proficient in SQL, BigQuery, and visualization tools, especially Looker;
  • Knowledge of data architecture, logging, tracing, and observability for applications and LLMs;
  • Experience with LLMs, conversational agents, and generative AI, including quality metrics and model tuning;
  • Experience with LangChain, LangGraph, LangFlow, and monitoring platforms (LangSmith, Langfuse, PromptFlow, Phoenix);
  • Experience in contact center environments, chatbots, and modern integrations (MCP, APA);
Benefits
  • 100% remote work 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

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Hard Skills & Tools
Data AnalysisSQLBigQueryData ArchitectureLoggingTracingObservabilityConversational AgentsGenerative AIQuality Metrics