Senior UX Writer
Compass
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
About the role
- Define the voice, tone and personality of conversational agents, maintaining and evolving the company style guide;
- Design conversation flows, including scripts, messages, fallbacks and redirects;
- Write and review content such as prompts, microcopy, system messages and agent responses;
- Collaborate with engineering teams to structure intents, entities, rules and integrations;
- Monitor conversational metrics, analyze logs and propose continuous improvements;
- Create and maintain documentation, including guidelines, escalation matrices, best practices and conversational patterns;
- Ensure consistency, clarity and safety in interactions, taking privacy and compliance into account.
Requirements
- Experience as a UX Writer, Content Designer or Conversation Designer;
- Portfolio with examples of conversational flows, microcopy and writing processes;
- Proficiency in objective, clear writing aligned with defined voice and tone;
- Experience building chatbots or conversational agents using LLMs or traditional NLU;
- Familiarity with design tools and conversational platforms such as Figma, Dialogflow, Rasa, Botpress, Microsoft Bot Framework or similar;
- Analytical ability to interpret metrics and logs;
- Ability to work collaboratively with engineering and product teams.
Benefits
- Don't meet all the requirements for the role?
- That's okay! At Compass UOL we encourage continuous development of new talent and turn challenges into opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX WritingContent DesignConversation DesignChatbot DevelopmentConversational AgentsNatural Language Understanding (NLU)Large Language Models (LLMs)Writing ProcessesConversational FlowsMicrocopy
Soft skills
Collaborative WorkAnalytical AbilityClear WritingAttention to DetailCommunication Skills