Scheduler

CommWell Health

Scheduler answering calls and scheduling appointments for community health services in North Carolina. Supporting patients' needs with accurate information and professional service.

Posted 6/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls promptly, providing excellent customer service and accurate information about clinic services.
Schedule medical, dental, and behavioral health appointments by assessing service type, provider, urgency, and appointment details.
Collect and verify patient demographic, identity, insurance, and other required information; provide instructions such as fasting or documentation needs.
Manage scheduling tasks, including referrals, rescheduling due to provider changes, and outreach to patients from reports or staff requests.
Maintain a professional and organized workstation while supporting additional duties as assigned.

Requirements

What you’ll need

Bilingual
High School Diploma or GED
1-year computer skills to include Microsoft Word, Excel and Email
Knowledge of medical terminology

Benefits

Comp & perks

Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
401(k) with Matching – Invest in your future with confidence
Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
Career Growth – On-the-job training, certification support, and advancement opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Appointment SchedulingPatient Information VerificationMedical TerminologyComputer SkillsMicrosoft WordMicrosoft ExcelEmail Communication

Soft Skills

Organizational SkillsProfessionalismCommunication Skills

Certifications

High School DiplomaGED