Community Health Plan of Washington

Care Advocate, Bilingual Desired

Community Health Plan of Washington

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $27 - $40 per hour

About the role

  • Responsible for supporting CHPW’s Medicaid, Cascade Select, and Dual Special Needs Plan (DSNP) members
  • Conduct new member outreach such as welcome calls and Health Risk Assessments
  • Engage members in the Care Management programs
  • Schedule and coordinate in-home assessments with Community Health Workers (CHWs)
  • Triage inbound calls from members, families, and caregivers
  • Provide educational materials via phone, mail, or text as directed by the Care Team
  • Participate in Care Team meetings and interdisciplinary team (ICT) conferences
  • Access and manage medical records, including uploading documents and maintaining electronic health records

Requirements

  • Three (3) years in administrative, customer service, and/or patient services coordination in a healthcare services field required
  • One (1) year as a Medical Assistant or related field preferred
  • Certified through an accredited medical assistant program, Allied Health education program, or other related certification preferred
  • Working knowledge of medical terminology, electronic medical records, and healthcare process preferred
  • Ability to speak Spanish preferred
  • Effective verbal and written communication skills
  • Ability to use Microsoft Office products such as Outlook, Word, and Excel
Benefits
  • Medical, Prescription, Dental, and Vision
  • Telehealth app
  • Flexible Spending Accounts, Health Savings Accounts
  • Basic Life AD&D, Short and Long-Term Disability
  • Voluntary Life, Critical Care, and Long-Term Care Insurance
  • 401(k) Retirement and generous employer match
  • Employee Assistance Program and Mental Fitness app
  • Financial Coaching, Identity Theft Protection
  • Time off including PTO accrual starting at 17 days per year
  • 40 hours Community Service volunteer time
  • 10 standard holidays, 2 floating holidays
  • Compassion time off, jury duty
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical terminologyelectronic medical recordshealth risk assessmentscare managementpatient services coordination
Soft Skills
effective verbal communicationeffective written communicationinterpersonal skills
Certifications
Certified Medical AssistantAllied Health certification