Provide day-to-day operational leadership for Utilization Management (UM) and Care Management (CM)
Lead an interdisciplinary team to provide integrated medical and behavioral healthcare
Ensure adherence to NCQA standards and applicable State and Federal regulations
Maintain strong working knowledge of Health Plan benefits and network design and facilitate clinical claims review based on Member eligibility, benefit coverage and medical necessity
Support oversight of referrals, timely completion of work, and tracking services to promote high-quality, cost-effective care
Navigate complex clinical presentations leveraging care management and utilization management principles
Participate in quality improvement initiatives and review population utilization trends to identify outliers
Compile reports for NCQA, regulators, compliance, auditors, and applicable committees
Develop and maintain super user expertise of documentation platform and reporting tools
Monitor team performance, provide mentoring and coaching, and facilitate professional development opportunities
Collaborate with internal stakeholders to promote exemplary Member and Provider customer service
Requirements
Bachelor's or Associate's Degree in Nursing
Active and unrestricted Compact or Maine clinical license
Minimum of 2-3 years of Health Plan Medical Management experience
Leadership experience with working knowledge of human resource principles
Strong working knowledge of nationally recognized clinical standards of care (e.g., MCG)
Experience with utilization management, care management, complex case management, care coordination, and claims processing
Knowledge of cost containment strategies and benefit design
Familiarity with NCQA standards, State and Federal regulations
Advanced skills in Microsoft Products and adaptability to electronic documentation systems
Excellent communication, writing, analytical and problem-solving skills
Ability to adapt and problem-solve complex, multifaceted, and emotionally charged situations
Benefits
Work from home flexibility based on operational need and supervisor approval
Flexible schedules to accommodate varying needs of our people
Professional development opportunities and access to training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Utilization ManagementCare ManagementClinical Claims ReviewCost Containment StrategiesBenefit DesignComplex Case ManagementCare CoordinationClaims ProcessingClinical Standards of CarePopulation Utilization Trends
Soft skills
LeadershipMentoringCoachingCommunicationAnalytical SkillsProblem-SolvingCollaborationAdaptabilityInterpersonal SkillsProfessional Development
Certifications
Bachelor's Degree in NursingAssociate's Degree in NursingActive Clinical License