Customer Excellence Director

Comexposium

Customer Excellence Director pilotant la stratégie client, data et commerciale de la division Food & Beverage de Comexposium. Transformation internationale et management transversal.

Posted 8/24/2026full-timeCourbevoie • 🇫🇷 FranceLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Experience Management, CRM, and data-driven decision-making, with a strong focus on leading cross-functional teams and driving commercial transformation in the Food & Beverage sector.

Highest-signal resume keywords

Customer Experience ManagementCRM ProficiencyTeam LeadershipData-Driven Decision-MakingCommercial Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessSales LeadershipProject ManagementData AnalysisLead GenerationCustomer Journey DesignPerformance ManagementCross-Selling ProgramsCustomer Insight DevelopmentDigital Tool Development

Soft Skills

Strategic VisionResults OrientationOrganizational SkillsInnovation AppetiteMultidisciplinary Team Engagement

Tools & Technologies

SalesforcePower BICRM SolutionsData SolutionsDigital Platforms

Certifications & Qualifications

Master's Degree

Industry Keywords

Food & Beverage DivisionB2BB2CCustomer RelationsCustomer Loyalty

About the role

Key responsibilities & impact

Build and deploy a shared Customer Excellence vision across the brands within the Food & Beverage Division
Place customer insight and experience at the heart of decision-making alongside the Sales, Marketing, Audience, Digital, IT, Operations, and Finance teams
Design simple, consistent, and differentiated customer journeys
Define standards, methodologies, and metrics for measuring customer experience, satisfaction, loyalty, and value
Develop a shared approach to customer data, CRM, and community insights
Structure the acquisition, qualification, enrichment, and activation of data
Increase the use of CRM, data solutions, and AI
Contribute to the evolution of digital tools, content, and platforms
Turn events into active year-round communities
Develop lead generation, qualification, conversion, retention, and cross-selling programs
Lead and harmonize the Customer Relations, Lead Accelerator, Top Buyers, and Ticketing programs
Define and oversee the variable compensation policy for sales teams
Support the international development strategy and coordinate representation partners and networks
Build and lead a Center of Excellence
Manage, unite, and develop the teams within the scope of responsibility
Lead the transformation and operating model of the Food & Beverage Division

Requirements

What you’ll need

Master's degree or equivalent (business school, university, or equivalent qualification)
Significant experience in a Customer Success, Sales Leadership, or Customer Relations environment
Strong experience managing teams and cross-functional projects
In-depth understanding of commercial transformation, data, and customer experience challenges
Experience in a B2B/B2C and international environment is a strong advantage
Leadership skills and the ability to engage multidisciplinary teams
Strategic vision combined with a strong results orientation
Proficiency in CRM and performance management tools (Salesforce, Power BI, or equivalent)
Excellent analytical skills and a data-driven mindset
Strong organizational skills, rigor, and the ability to manage multiple projects simultaneously
Strong customer focus and an appetite for innovation

Benefits

Comp & perks

A role with significant strategic impact
An exciting international dimension
A cross-functional position at the heart of customer experience transformation
The opportunity to build and evolve innovative programs combining customer success, data, sales performance, and international development
Inclusive recruitment
All positions are open to people with disabilities