Senior Personal Lines Account Manager

Combined Agents of America, LLC

Senior Personal Lines Account Manager at The Dana Company handling customer inquiries and maintaining relationships. Providing insurance service and managing accounts for clients.

Posted 4/12/2026full-timeIowa • 🇺🇸 United StatesSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Maintain solid customer relationships by handling customer inquiries and concerns
Provide service to existing clients related to updating policies, providing quotes, taking payments, and answering questions
Resolve product or service issues by clarifying the customer's concern
Review policies; verify accuracy and facilitate corrections
Maintain records of customer interactions and transactions
Collaborate with team members and mentor staff

Requirements

What you’ll need

Hold a Personal Lines insurance license required by your state
Minimum of five years personal lines insurance account management experience
Bachelor's Degree or comparable work experience
Strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations
Strong customer focus and excellent phone manner
Strong written and verbal communication skills
Excellent math and reading skills
Sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills
Technology and computer proficiency including agency management systems, rating tools, and carrier website navigation

Benefits

Comp & perks

401(k) matching
Dental insurance
Health insurance
Competitive Pay
Professional Development
Job Stability in a growing industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementinsurance productsrating proceduresunderwriting procedurescoveragesindustry operationsmath skillsreading skills

Soft Skills

customer focusphone mannerwritten communicationverbal communicationattention to detailorganizationmulti-taskingfollow-up

Certifications

Personal Lines insurance licenseBachelor's Degree