Commercial Card Specialist

Columbia Bank

Commercial Card Specialist supporting Columbia Bank’s commercial credit card implementations, systems, and administrators. Providing technical expertise, training, account maintenance, and regulatory compliance support.

Posted 8/21/2026full-timePhoenix • Arizona, California, Idaho, Oregon, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in credit card operations, payment systems, and compliance with banking regulations while providing technical support and training to commercial card administrators and sales teams. Strong analytical and communication skills are essential for effective client implementation and ongoing maintenance.

Highest-signal resume keywords

Credit Card OperationsPayment SystemsRegulatory ComplianceCustomer ServiceTechnical Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit Card Transaction ProcessesUnderwriting ProceduresDocumentation RequirementsFinancial Services ExperienceAnalytical SkillsMath SkillsProblem SolvingOrganizational SkillsColumbia Products ProficiencyIndustry-Specific Software Applications

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationSelf-StarterAbility to Work Independently

Tools & Technologies

Word Processing SoftwareSpreadsheet SoftwareDatabase Software

Industry Keywords

Bank Secrecy ActRegulation CCRegulation EBank SecurityFinancial Services

About the role

Key responsibilities & impact

Provide specialized and technical support to Commercial Card company administrators and cardholders
Support Bank sales teams through technical expertise, company builds, and ongoing maintenance
Act as liaison with internal Associates for all credit card products
Assist Commercial Card Consultants, Treasury Management Consultants, and Relationship Managers with client implementation
Participate in discussions about commercial card products and services
Attend occasional sales calls when technical product demonstrations are needed
Ensure implementation and delivery of products and services within agreed timeframes
Prepare Commercial credit card programs for processing
Verify applications and supporting documentation
Build company information, including sublevels, cards, and administrative access, in relevant systems
Conduct product and system training via webinar for program administrators
Provide follow-up support and additional training to company program administrators
Maintain existing company accounts through maintenance requests and authorized updates
Maintain compliance with bank regulations, policies, procedures, and required training
Keep current with Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
May coach, mentor, or train others and teach coursework as a subject matter expert
Foster Columbia corporate culture and demonstrate personal initiative
Perform other duties as assigned

Requirements

What you’ll need

High school diploma/GED (preferred)
Associate, vocational, or technical degree in accounting or another related field (preferred)
2–4 years of financial services/customer service experience with a history in credit card operations or a related field (Required)
Intermediate understanding of credit card transaction processes, payment systems, laws, and association rules and regulations
Intermediate understanding of credit, underwriting, and banking procedures
Proficiency in Columbia products preferred
Comprehensive understanding of documentation and servicing requirements
Ability to produce detailed, accurate results in a high-stress, deadline- and goal-oriented environment
Strong analytical, math, problem solving, organizational, customer service, and interpersonal skills
Excellent written and verbal communication skills required
Self-starter with ability to work independently and remote
Proficient in word processing, spreadsheet, database, and industry-specific software applications
Ability to work fully onsite at posted location(s)
Occasional travel required

Benefits

Comp & perks

Comprehensive healthcare coverage: medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation, sick days, volunteer days, and holidays
Benefit eligibility beginning the first day of the month following the date of hire for associates regularly scheduled to work at least thirty hours weekly
Performance-based incentive compensation may be available