Assistant Branch Manager

Columbia Bank

Assistant Branch Manager leading onsite branch operations, teller teams, client service, and lending activities for Columbia Bank. Managing banking controls, sales goals, relationships, and open-end mortgage transactions.

Posted 8/12/2026full-timeEugene • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management skills in a retail banking environment, with a focus on operational excellence, customer service, and sales growth. Proficient in consumer and small business lending, with a commitment to building long-lasting client relationships.

Highest-signal resume keywords

Retail Banking ExperienceManagement or Supervisory ExperienceConsumer and Small Business Lending OriginationCustomer Service SkillsBank MLO Registration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingSales Goal MonitoringOverdraft MonitoringWire TransfersCollectionsBranch ControlsAccount OpeningLoan ProcessingSpreadsheet ProficiencyBanking Computer Systems

Soft Skills

Leadership SkillsAttention to DetailMultitasking AbilityProblem ResolutionCustomer Relationship Management

Tools & Technologies

Banking SoftwareOffice Equipment

Certifications & Qualifications

Bank MLO RegistrationSAFE Act Compliance

Industry Keywords

Retail BankingClient Service StandardsCross-SellingAudit StandardsCommunity Relationship Development

About the role

Key responsibilities & impact

Work closely with the Branch Manager to attain branch and Bank goals
Ensure day-to-day operational excellence in the branch
Supervise and lead Tellers
Provide Breakthrough Client Service
Process transactions and place clients in appropriate account and loan products
Cross-sell bank services and make referrals to other departments
Ensure the branch meets or exceeds operations standards and is responsible for satisfactory audits
Monitor sales and service goals and coach team members to deepen customer relationships
Develop and maintain strong relationships with consumers and businesses in the local community
Provide proactive solutions and problem resolutions aligned with Breakthrough Client Service Standards
Back up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information
Manage, lead, train, and coach Tellers; may oversee personal bankers with the Branch Manager
Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls

Requirements

What you’ll need

High School Diploma or GED, required
2 years of retail banking experience required
Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field preferred
Equivalent work experience preferred as an alternative to the preferred degree
1 year of management or supervisory experience preferred
1 year of consumer and small business lending origination experience preferred
Customer service background in retail or banking
Ability to grow sales through long-lasting, knowledge-based client relationships and customized solutions
Demonstrated leadership skills, including handling difficult customer and associate conversations professionally
Strong attention to detail and ability to multitask
Proficient use of spreadsheets, banking computer systems, related software, and office equipment
Ability to perform repetitive movements such as counting cash, typing, and handling documents
Must act as a Bank MLO and register as an MLO under SAFE Act requirements
Limited to open-end mortgage transactions; not authorized to act as a Bank Closed-End MLO

Benefits

Comp & perks

Competitive Incentive Plan
Professional development through tailored premier banker programs
Career growth with clear paths to professional goals
Medical, dental, and vision plans
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Online discount marketplace
Paid vacation, sick days, volunteer days, and holidays