Customer Service Representative

Columbia Bank

Customer service representative handling inquiries, escalations, and lease administration for Financial Pacific Leasing, a commercial equipment finance provider. Supporting customers, vendors, brokers, and internal teams across multiple U.S.

Posted 8/12/2026full-timeFederal Way • California, Nevada, Utah, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on issue resolution, effective communication, and collaboration across departments. Proficient in managing high-volume inquiries while adhering to SLAs and maintaining accurate documentation.

Highest-signal resume keywords

Customer Service ExperienceIssue ResolutionStrong Communication SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingContract AdjustmentsInvoicingBillingLease AssumptionsAccount ManagementDocument ProcessingMulti-Channel SupportSLA AdherenceCustomer Documentation

Soft Skills

Active ListeningEmpathyPatienceProfessionalismTime Management

Tools & Technologies

Customer DatabasesInternal ToolsCommunication Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InteractionEscalation ManagementLeasing OperationsConfidentialityTeam Collaboration

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers, vendors, brokers, and internal teams
Manage inbound calls and written communications professionally and efficiently
Resolve customer issues by analyzing information, troubleshooting, and coordinating across departments and external partners
Provide support on lease-related inquiries, including buyouts, invoicing, billing, taxes, contract changes, and payment history requests
Handle escalations and de-escalate complex customer situations while adhering to SLAs and company policies
Process account and document-related tasks, including contract adjustments, invoices, automatic payments, and lease assumptions
Prepare and distribute customer documentation and maintain accurate records in company systems
Utilize internal tools and systems to complete daily responsibilities accurately and efficiently
Maintain clear, detailed notes and documentation in customer databases
Collaborate cross-functionally to support customer needs and ensure seamless service delivery
Communicate effectively with leadership on issues that may impact customers or the business
Ensure confidentiality of customer and company information
Follow company policies, procedures, and regulatory requirements
Provide exceptional customer service and contribute positively to team culture and organizational goals

Requirements

What you’ll need

2+ years of customer service or call center experience in a high-volume, multi-channel environment
1+ year of experience handling issue resolution, troubleshooting, and escalations within defined SLAs and policies
Experience in equipment, consumer, or commercial leasing operations is a plus
High school diploma or equivalent required
Strong verbal and written communication skills
Active listening and a customer-first mindset
Empathy, patience, and professionalism in customer interactions
Strong problem-solving and critical-thinking skills
Ability to confidently de-escalate challenging situations
Strong organization and attention to detail
Effective time management and ability to multitask in a fast-paced environment
Positive attitude with a strong sense of ownership and initiative

Benefits

Comp & perks

Performance-based incentive compensation may be available
Comprehensive healthcare coverage, including medical, dental, and vision plans
401(k) retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Paid sick days
Paid volunteer days
Paid holidays
Career development, mentorship, and learning opportunities
Community engagement opportunities